隐私政策

InfoTravelBatam is the trading name of PT. INFO TRAVEL BATAM, a travel agency registered in Batam, Indonesia. We are the party responsible for the personal data described on this page.

• Address: DERMAGA SUKAJADI, Blok RH 05, Sukajadi, Batam Kota, Batam City, Riau Islands 29444, Indonesia
• Email: infotravelbatam@gmail.com
• WhatsApp: +62 852 7251 6699

This website has no forms, no accounts and no checkout, so it collects almost nothing on its own. The data that matters is what you send us on WhatsApp, and the details a booking needs, such as the passport information a ferry ticket requires. We use it to run your trip and for nothing else. We do not sell it, and we do not send you marketing you did not ask for.

We set no cookies of our own, on any page. There is no account to log into and no form to fill in. Our fonts are served from our own domain rather than from Google, so loading a page does not tell anyone else that you were here.

We use Vercel Web Analytics to count page views and see which sections people read. It uses no cookies and does not follow you across other websites. It works out a visit count from technical details such as your IP address and browser type, without keeping them in a form that identifies you. We see totals, never individuals.

Our host, Vercel Inc., records standard technical information when your browser requests a page: the IP address, the browser and device type, the page requested and the time. This is ordinary security and reliability logging.

Every WhatsApp button on this site opens WhatsApp with a message already written for you. Nothing is sent until you press send yourself. We count how many people tap each button, but that count is not tied to you.

Two pages on this site show content that comes from somebody else. Our gallery page shows our live Instagram posts through a service called Elfsight. Our about page shows a map of our office, which is loaded from Google Maps.

Those pages load code from Elfsight, Instagram and Google, and those companies may set cookies in your browser and see your IP address and browser type. These are the only two pages on the site where that happens. Every other page loads nothing from anyone else.

We do not control what they collect, and their own privacy policies apply. If you would rather not load them, the rest of this site works without them: our address is written out on the about page as text, and you are welcome to visit our Instagram and TikTok profiles directly instead.

WhatsApp is run by Meta, not by us. Once you open a chat, your use of the app is covered by WhatsApp's own privacy policy and we have no control over it.

When you message us we can see your WhatsApp display name, your phone number, your profile photo if you have one, and whatever you write or send. Messages are end to end encrypted, so Meta cannot read what you send us, but Meta can still see that you messaged us and when.

To make a booking we usually need some or all of the following:

• Your full name as printed in your passport
• Passport number, nationality, date of birth and passport expiry date
• Your phone number and, sometimes, your email address
• Travel dates, the number of people travelling and their names
• Hotel preference, pickup address, and flight or ferry details
• Anything you tell us that affects how we run the day, such as a food allergy, a dietary requirement, or an elderly guest who needs a slower pace

We ask for passport details only where a supplier or the law requires them. Ferry operators need them to issue a ticket, hotels need them to check you in, and Indonesian immigration requires them on arrival. If you would rather not give a particular detail, tell us, and we will tell you whether the booking can still be made without it.

• To carry out our agreement with you. We cannot book a ferry seat or a hotel room without the details the operator asks for.
• Your consent. Where you tell us something we did not need to ask for, such as a health or dietary note, we hold it because you chose to give it to us, and you can withdraw that at any time.
• A legal obligation. Indonesian immigration, tax and tourism rules require us to keep certain records.

We share only what a supplier needs to deliver the part of the trip they are handling:

• Ferry operators, for ticketing.
• Hotels and resorts, for the room booking and check-in.
• Our drivers and guides, who get your name, pickup point, group size and anything that affects the day. They do not receive passport numbers.
• Indonesian government authorities, where immigration, tax or tourism rules require it.
• Our website host, Vercel Inc., which processes the technical data described above.

We do not sell your personal data. We do not pass it to advertisers, and we do not give it to anyone else for their own marketing.

We are based in Indonesia and most of our suppliers are too. If you are in Singapore, Malaysia or elsewhere, your data will be handled in Indonesia. Our website is served from a global network, so a page request may be handled outside your own country. Where we pass data to a supplier, we require them to protect it to a comparable standard.

We keep booking records for as long as Indonesian tax, accounting and tourism rules require us to, and delete them once that period is over. We keep passport details only while a supplier or an authority still needs them for your trip. Website statistics are aggregated and not linked to you, so they are kept indefinitely.

Bookings are handled on company WhatsApp and email accounts, and access is limited to the staff who need it. This website is served only over HTTPS. No transfer over the internet is completely secure, so we cannot promise absolute security, but we never ask you to send anything sensitive through this website, because this website has no form to send it through.

You can ask us to:

• Tell you what data we hold about you
• Correct anything that is wrong or out of date
• Delete data we no longer have a legal reason to keep
• Stop using your data for a particular purpose, or withdraw a consent you gave
• Send you a copy of what you gave us

Write to infotravelbatam@gmail.com or message us on WhatsApp. There is no charge, and we will come back to you as quickly as we can.

If you are not happy with our answer, you can complain to the Indonesian authority responsible for personal data protection. If you are in Singapore, you may also raise it with the Personal Data Protection Commission.

This website is not aimed at children and we do not knowingly collect data from a child directly. Where children travel with your group, we collect their names and, for ferry ticketing, their passport details, from the adult making the booking.

We publish photographs of real trips on this website and on our social media accounts, and guests appear in them. If you are in a photo and would rather not be, tell us and we will take it down.

If we change how we handle your data we will update this page and change the date at the top. If the change is significant we will say so on the page rather than quietly editing it.